EZEEPAY - Terms & Condition - Retail Scan


Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the EzeePay mobile Application, which may be found at the Retail Scan website located at https://www.retail-scan.com/, or the Retail Scan mobile application respectively viz., Ezee Pay App, (hereinafter collectively, the App which is managed by Retail Scan Management Services Pvt. Ltd., having its registered office at 2nd Floor Suashish IT Park CTS No 68/E, Plot 134(1) Dattapada Road, Village Magathane, Borivali (East) Mumbai-400066) on any device and/or before availing any services offered by Retail Scan on the App.

The software is protected by a pan/mobile number-based login; it is simple to use and accessible in a variety of languages.

EzeePay App is created by Retail Scan as it understands that in India, the FMCG channel is vast, with few opportunities for direct connection between the manufacturer and the retailer. The fundamental basis of a long-lasting connection consists in transparency and effective and regular communication between two entities. FMCG firms allocate significant money to build retail loyalty programs, but satisfaction alone cannot assure loyalty. This is what the EZEEPay app contributes to the FMCG business; it provides a platform where a retailer can obtain data of payouts received from the principal company, fresh information on schemes and discounts, and corporate updates, while the firm can contact directly with the shop.

These Terms are an electronic record in terms of the Information and Technology Act, 2000, and the rules framed thereunder. The same is computer-generated and therefore no physical or digital signature is required thereto.


  • 1.1 - Your visit and use of the Platform, as well as the information provided by you at any time, shall be subject to the terms of the Agreement, which comprises these Terms, as well as the Privacy Policy ("Agreement").

  • 1.2 - Retail Scan reserves the right to amend and/or modify these Terms, or any part thereof, from time to time, at its sole discretion, and your use of the Platform shall be governed by the Agreement, along with the modifications and amendments, if any, and shall be at the sole discretion of Retail Scan.

  • 1.3 - You are advised to read the Agreement from time to time. Your use of the Platform, post the modifications/amendments, if any, shall be construed as your acceptance towards such amendments/modifications to the Agreement. Further, any additional terms and conditions, policies, and disclaimers, shall also be deemed to be a part of the Agreement, and your use of the Platform after such additions made to the Agreement shall be construed as your acceptance to the additions made thereto.

  • 1.4 - By registering on, accessing, browsing, downloading or using the Platform, You agree to be bound by the terms and conditions. By registering on, accessing, browsing, downloading or using (as applicable) the Platform, You automatically and immediately agree to all the T&Cs. If at any time You do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may not access, browse or use the Ezee Pay App and immediately terminate Your availing of the Retail Scan Services. Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between You. All services are rendered through the Platform under the brand name "Retail-Scan" (or any derivatives or variations thereof). The Retail Scan Services shall be used by You subject to Your adherence with the T&Cs. As long as You accept and comply with these T&Cs, Retail Scan grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use the Retail Scan Platform and/or avail the Services.


  • 2.1 - You must be competent, legally and otherwise to contract in order to access, register and use the Platform in the manner set forth in Section 11 of the Indian Contract Act 1872, and hence you have the right, authority and capacity to use the Platform, and your therefore agree to abide by this Agreement.

  • 2.2 - The Services under Ezee Pay App are available to Users whose information/ data are collected through App and with who have entered into an Agreement with Retail Scan.

  • 2.3 - Ezee Pay App Services are not available to any public at large but restricted to Users who has provided their Personal and Sensitive data and having an agreement with Retail Scan.

  • 2.4 - You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, in the event of any violation of the T&Cs, Retail Scan reserves the right to suspend or permanently prevent You from availing Services or using the App.


  • In order to avail the Services listed on the Platform, you shall be required to fulfill the following conditions, you will need to register and create an account. When you create an account, you will be asked for basic registration information, such as an email address, phone no, Permanent Account No., username, and password. You may also be asked to provide identification information to confirm your identity, including your first and last name, username, address, and phone number.


  • The services provided by the App include without limitation, accessing details of the entire outlet information in one glance like A/c Number, GST, Store Details, etc. This helps Users to instantly update the details as needed with requisite images that bear testimony to his KYC details, Invoice generations, E-passbook for tracking detailed statement of amount paid, month and other program, repository of all notifications, access schemes and discounts shared by the Fast-Moving Consumer Goods ("FMCG") company, query resolution through experts, etc. The App allows the store owner to update his/her KYC credentials, issue service invoices to provide the FMCG firm with optimal visibility for its items, obtain his Form 16. The app allows the user to view the payment history at the transaction, manufacturer or brand level. The app keeps a record of all the transactions and allows the user to download the transaction statements and invoices in pdf format and the same can be shared on third-party apps like WhatsApp and Email. The app allows the manufacturers to view sales target and their loyalty program earning potential. The app features promotional campaigns viz. spin the wheel and shuffle cards where the users can participate and win rewards. The app allows the users to participate in surveys and the users can further show their interest in promotional offers and view such offers under the offers tab.


By accessing or using the Platform or by availing the Services, You agree not to:

  • violate these terms;

  • impersonate any person or entity, falsely claim or otherwise misrepresent Your affiliation with any person or entity;

  • infringe our or any third party's intellectual property rights, rights of publicity or privacy;

  • remove, circumvent, disable, damage or otherwise interfere with security-related features of the Services and the Platform;

  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of as regards Ezee Pay App Services or Platform or any part thereof;

  • use the Ezee Pay App Services or the Platform in any manner that could damage, disable, overburden, or impair the Services provided by Retail Scan;

  • use any device, software or routine to bypass the Platform or attempt to interfere, with the Services provided;

  • sell the Services, information, or software associated with or derived from it;

  • use the facilities and capabilities of the Platform to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others;

  • record or provide false, inaccurate or misleading information;

  • take any action that may cause Retail Scan to lose any of the Services.


  • 6.1 - The Platform may contain links to the websites/domains of third parties, as well as affiliates and business partners of Retail Scan. In such cases, Retail Scan has no control over, and shall therefore, not be liable or responsible, under any circumstances whatsoever, for the correctness, accuracy, authenticity reliability of such links/websites/domains, which are listed on the Platform. You may access or use these links/websites/domains at your own risk.

  • 6.2 - Retail Scan shall not assume any responsibility or liability whatsoever, for any damages, viruses or malware that may harm your device on account of your access, use or browsing of the Platform, or any links/websites/domains listed thereon, or due to the downloading of any material, data, text, images, video or audio content, from the Platform, or from any links/websites/domains listed thereon.


  • 7.1 - Any information or content, published by Retail Scan, directly or indirectly, shall belong to Retail Scan. The copying of any such content or information for commercial purposes shall constitute a violation of Retail Scan’s copyright, and Retail Scan reserves the right to take appropriate legal action under applicable law, before the competent court.

  • 7.2 - The title and ownership of the contents of the Platform, including but not limited to information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement, and presentation of content on the Platform, at all times, shall vest with Retail Scan, along with the intellectual property (copyrights, trademarks, patents), design and all other related rights. You shall not modify, reproduces, display publicly, distribute, or use such content in any way, for profit, personal gain or any commercial purposes.


  • 8.1 - You represent and warrant to us that:

    • 8.1.1 - Your use of the Platform will not violate any applicable laws of the jurisdiction/region from where you are accessing the Platform;
    • 8.1.2 - Any content uploaded by you on the Platform, or any information submitted by you on the Platform does not infringe applicable laws, rules, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI"), any third-party rights, including but not limited to intellectual property and privacy rights.
    • 8.1.3 - All information submitted on the Platform is correct, true, accurate and does not violate any applicable laws.

  • 8.2 - Your use of the Platform conveys your acceptance of the terms of Retail Scan's Privacy Policy. Retail Scan shall not in any manner be liable for the correctness, authenticity or accuracy of the information submitted by you, and the same shall solely be your responsibility.

  • 8.3 - By using the Platform, you represent and warrant that:

    • 8.3.1 - All registration information you submit will be true, accurate, current, and complete;
    • 8.3.2 - You will maintain the accuracy of such information and promptly update such registration information as necessary;
    • 8.1.3 - You have the legal capacity and you agree to comply with these Terms.

  • 8.4 - If at any point, you provide false, misleading, incorrect, inaccurate or incomplete information to the Platform, and/or Retail Scan is of the reasonable belief that the information provided on the Platform is false, misleading, incorrect, inaccurate or incomplete, then Retail Scan reserves the right to discontinue your use of the Platform, and may suspend/terminate your account for the said reasons, or take any other action that it may deem appropriate or necessary, as the case may be, including legal action in against any user creating a fake account on the Platform.

  • 8.5 - You will not use the Platform for any illegal or unauthorized purpose.

  • 8.6 - Your use of the Platform will not violate any applicable laws or regulation.


  • 9.1 - Your acceptance of these Terms shall also include your acceptance towards any news, updates, offer/campaign-related SMSs, to the contact number provided by you. By accessing, registering on the Platform, and thereby verifying your contact number for the same, and subsequently using the Platform, you thereby explicitly consent to receiving such communications from us through phone call, SMS, e-mail, or any other digital or electronic media from us, or any of our authorized personnel/representatives regarding any new products, services and offers.

  • 9.2 - You may, at any time, exercise your right to unsubscribe/opt-out of receiving any marketing/promotional communications, newsletters, SMSs, e-mails or any other such notifications from us at any time by referring to and following the instructions contained in such communications.

  • 9.3 - You agree to cooperate with Retail Scan, as and when we reach out to you through phone call, SMS, e-mail or any other medium of communication, for the following purposes:

    • 9.3.1 - Obtaining feedback/reviews with respect to the Platform.
    • 9.3.2 - Resolving complaints/grievances raised by you with respect to your use of the Platform.


  • 10.1 - The intellectual property rights (IPR), as well as design and any other related rights, in the Platform, including any and all content posted on the Platform shall at all times vest with Retail Scan, and any reproduction, transmission, commercial use of any or all the material thereof is strictly prohibited, and Retail Scan reserves the right to take appropriate legal action for the same before the competent courts, if necessary.

  • 10.2 - You agree and undertake not to upload, post, disseminate, reproduce, or distribute any content on the Platform, either belonging to Retail Scan or to any third party, without obtaining written consent from the person/entity in whom the rights to such content are vesting. Any unauthorized dissemination, use, distribution or reproduction of any proprietary content confers upon the holders/owners of such rights to pursue appropriate legal action against you before the competent court, and/or any other legal remedy, as the case may be. No content/information/post on the Platform shall in any way be construed to grant any user, any right to use any proprietary information or intellectual property of Retail Scan without obtaining written permission for the same.

  • 10.3 - You agree and understand that that any breach of this condition, or of the Agreement, by you would cause irreparable damage to Retail Scan, and Retail Scan therefore, reserves the right to seek injunctive relief against you, in addition to other remedies available in law and equity, before the competent court/legal forums.


  • You agree that Retail Scan, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the Platform. Retail Scan may also in its sole discretion and at any time discontinue to providing access to the App Services, or any part thereof, with or without notice. Upon termination for any reason, You agree to immediately stop using the Services.


  • You agree to indemnify, save, and hold Retail Scan, its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) Your use or misuse of the Services or of the Platform; (ii) any violation by You of this Agreement; or (iii) any breach of the representations and covenants made by You herein. Retail Scan reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Retail Scan, including rights to settle, and You agree to cooperate with Retail Scan’s defense and settlement of these claims. Retail Scan will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.


  • Retail Scan reserves the right to change, modify, add, or remove portions of this Agreement (each, a change and collectively,changes) at any time by posting notification on the Platform/website of Retail Scan or otherwise communicating the notification to You. The changes will become effective, and shall be deemed accepted by You, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to Your use of the Platform. If You do not agree with any such change, Your sole and exclusive remedy is to terminate Your use of the Services/ Platform. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the changes.


  • If any provision of this Agreement is rendered void, illegal, or unenforceable in any respect under any Law, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. The Parties hereto agree that this Agreement is subject to applicable laws and would be modified / discontinued by Retail Scan based on the prevailing law.


  • Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.


  • The heading references herein are for convenience purposes only and they do not constitute a part of these T&Cs and will not be deemed to limit or affect any of the provisions hereof.


  • This Agreement is the entire agreement between You and Retail Scan relating to the subject matter hereof and this Agreement will not be modified except by a change to this Agreement made by Retail Scan in accordance with the terms of this Agreement.


  • This Agreement shall be governed by the laws of India, and the courts at Bengaluru, Karnataka, shall have the appropriate jurisdiction, to adjudicate any disputes that may arise between Retail Scan and you with respect to this Agreement, including with respect to your use of the Platform, and/or any information provided by you on the Platform.


  • No default or delay on the part Retail Scan in exercising any rights, powers or privileges operates as a waiver of any right, nor does a single or partial exercise of a right preclude any exercise of other rights, powers, or privileges. Further, no notice to or further notice or demand in similar or other circumstances or constitute a waiver of the rights of Retail Scan to any other or further action in any circumstances without notice or demand.


  • In case you have any complaints, grievances, or queries with respect to these Terms, or the Platform, you may reach out to our Redressal Officer through the below mentioned details:
  • Addressed To: Ankush Jain Email Address: care@retail-scan.com Office Address: #202, A wing - Suahish IT Park, 68E, Rajendar Nagar, Borivali East, Mumbai -400066, MH

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