PRIVACY POLICY - RETAIL SCAN
Retail Scan Management Services Private Limited ("Retail Scan"), a company incorporated under the Companies Act, 1956, Company Identification Number (CIN) U74120MH2011PTC224659 and having its registered office and primary business address at 2nd Floor Suashish IT Park CTS No 68/E, Plot 134(1) Dattapada Road, Village Magathane, Borivali (East), Mumbai 400 066. Retail Scan provides services like Retail Store Audit Services, Third-Party Payout Services, Market Research and Market Intelligence Services and Other Retail Management Support Services to its Clients. It owns, operates two mobile applications viz., MyTrack App & EzeePay App ("Platform").
This privacy policy (Privacy Policy) describes the policies and procedures applicable to the collection, use, disclosure and protection of Your information shared with Us while You use the Platform, and for the purpose of this Privacy Policy "We", "Us", or "Our" refers to Retail Scan, wherever context so require and the terms "You", "Your", "Yourself" or "User" refer to user of the Platform. We value the trust You place in Us. That is why, we maintain reasonable security standards for securing the transactions and Your information.
This Privacy Policy is an electronic record under the Information Technology Act, 2000 and the rules made thereunder. This Privacy Policy does not require any physical, electronic, or digital signature by Us and has been published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder that require publishing the privacy policy and terms of use on the Platform.
This Privacy Policy specifies the manner in which Your information is collected, received, stored, or otherwise handled by Us.
By visiting the Platform or setting up/creating a user account (Account) on the Platform, You accept and agree to be bound by the terms and conditions of this Privacy Policy and consent to Us collecting, storing & processing information including Your Personal Information (Name, Telephone, Physical Address or Pan Card, etc.) are collected in accordance with this Privacy Policy.
If We make any significant changes to this Privacy Policy, it will be posted here in the Platform. You should access our privacy policy regularly to ensure you understand our current policies. Retail Scan will attempt to respond to all reasonable concerns or inquiries within reasonable time.
The Platform will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal purposes or in the case of imminent physical harm to the user or others) including FMCG companies.
This Privacy Policy is incorporated into and subject to the terms of use available on the Platform ("Terms") and shall be read harmoniously and in conjunction with the Terms, and shall together constitute the entire understanding between You and Retail Scan ("Agreement"). All capitalized terms used herein however not defined under this Privacy Policy shall have the meaning ascribed to them under the Terms.
- 1. Collection of Information: We collect various information from You when You access or visit the Platform, register or set up an Account on the Platform or use the Platform. You are required to set up an Account on the Platform. This Privacy Policy applies to information(s), as mentioned below and collected about You:
- (a) Personal Information: You may provide certain information to Us voluntarily while registering on the Platform for availing Services including but not limited to Your complete name, mobile number, email address, date of birth, gender, age, address details, proof of identity such as Permanent Account Number (PAN), passport, driving license, the voter's identity card issued by the Election Commission of India, or any other document recognized by the Government for identification, and any other information voluntarily provided through the Platform ("Personal Information"). The act of providing Your Personal Information is voluntary in nature and We hereby agree and acknowledge that We will collect, use, store, deal with such details in compliance with applicable laws and this Privacy Policy.
- (b) Sensitive Personal Information: For the purpose of this Privacy Policy, Sensitive Personal Information consists of information relating to the following: passwords; financial information such as bank account or other payment instrument details or any details relating given to Retail Scan for providing services; any other information that may be regarded as Sensitive Personal Information” as per the prevailing law for the time being in force.
- 2. Use of information: We use the information, for the following:
- (a) for internal business purposes and services, including without limitation, third party payout services, Statutory compliances, IT support services, and data analysis services or any other financial services;
- (b) to inform You about any updates;
- (c) to enforce and inform about Our Terms;
- (d) to process and fulfil Your request for Services or respond to Your comments, and queries on the App;
- (e) to contact You through email, SMS, WhatsApp, telephone and any other mode of communication in relation to the Services;
- (f) to communicate important notices or changes in the Services, use of the App and the Terms/policies which govern the relationship between You and Retail Scan, as applicable;
- (g) to conform to the legal requirements, compliance/reporting to regulatory authorities, as may be required and to comply with applicable laws;
- (h) To disseminate information regarding schemes, offers, new launch etc, provided by various clients of Retail Scan to you for business purposes.
- (i) to carry out Our obligations and enforce Our rights arising from any contract entered into between You and Us; and
- (j) for any other purpose after obtaining Your consent at the time of collection.
- 3. Sharing of Information:
- We may disclose Your information including Personal Information, to the extent necessary: (a) to comply with laws, regulatory requirements and to respond to lawful requests and legal process or an investigation, (b) to protect Our rights and property, the users, and others, including to enforce the Terms or to prevent any illegal or unlawful activities, and (c) in an emergency to protect Our personal safety and assets the users, or any person. In all such events We shall in no manner be responsible for informing You or seeking Your approval or consent. We may also share aggregated anonymized (and de-identified) information with third parties at Our discretion.
- 4. Security Precautions and Measures:
- a) any security breaches on third-party websites or applications or for any actions of third-parties that receive Your Personal Information; or
- b) any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. For the purpose of this Privacy Policy, a “Force Majeure Event” shall mean any event that is beyond Our reasonable control and shall include, acts of God, fires, explosions, wars or other hostilities, insurrections, revolutions, strikes, labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine restrictions, unforeseeable governmental restrictions or controls or a failure by a third party hosting provider or internet service provider or on account of any change or defect in the software and/or hardware of Your computer system.
- c) The Platform will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. The Platform will continue to enhance our security procedures as new technology becomes available.
- 5. Retention of Your Personal Information: We maintain records of Your Personal Information only till such time it is required for the Purposes, or for as long as required by applicable law. When You request us to delete Your information, we will honour the said request, but we may retain certain information about you for the purposes authorized under this Privacy Policy unless prohibited by law.
- 6) Your Acknowledgement and Changes to Privacy Policy: Your acknowledgement: All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity / genuineness / misrepresentation /fraud / negligence of the information disclosed shall lie on Us nor will We be in any way responsible to verify any information obtained from You. Withdrawal of consent: You may choose to withdraw Your consent provided hereunder at any point in time. You may do the same by visiting the platform or the website. In case You do not provide Your consent or later withdraw Your consent, We request You not to access the Platform, Content. We also reserve the right to not provide You any Services and/or Content on the Platform and/or features of the Platform once You withdraw Your consent. In such a scenario, we will delete Your information (personal or otherwise) or de-identify it so that it is anonymous and not attributable to You. In the event, We retain the Personal Information post withdrawal or cancellation of Your consent, it shall retain it only for the period permitted under applicable laws. You should be aware that some of the Personal Information that may have been shared on third-party websites may still continue to be available as we do not have control over these websites. Your Personal Information may also appear in online searches. Other Personal Information that You have shared with others, or that other users have copied, may also remain visible. You should only share Personal Information with people that You trust because they will be able to save it or re-share it with others, including when they sync the Personal Information to a device.
- 8) Changes to Our Privacy Policy: We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, and shall provide a notice to You of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regularly for changes. You can determine if changes have been made by checking the "Last Updated" legend above. Your acceptance of the amended Privacy Policy by continuing to visit the Platform or using the Services, shall signify Your consent to such changes and agreement to be legally bound by the same.
- 9) Grievance Officer: We have appointed a grievance officer, under authorization, in accordance with the Information Technology Act, 2000 and the rules made thereunder, for the purpose of redressing any grievances or complaints You may have regarding the handling of Your Personal Information. You can contact the designated Grievance Officer for the purpose of this Privacy Policy, namely, [Mr. Ankush Jain], at [care@retail-scan.com].
- Questions?: Please feel free to contact at this [info@retail-scan.com] regarding any questions on the Privacy Policy. We will use reasonable efforts to respond promptly to requests, questions or concerns You may have regarding Our use of Your Personal Information. Except where required by law, We cannot ensure a response to questions or comments regarding topics unrelated to this Privacy Policy or the privacy practices specified herein.
- 11) DATA RETENTION: We will keep your personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law, whichever is longer. To determine the appropriate retention period for your personal data, we will consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we use your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- 12) CONTACT US: To request access to personal data relating to you which is processed by Retail Scan, and/or if you have any questions about the handling of personal information, please send an email to care@retail-scan.com.
(collectively "Purposes"). Retail Scan may occasionally ask You for Your contact information and geographic information (like pin code, etc.). We use this information understand the status and other information like about Your continuing existence in the market. We will use Your information to send You emails. We will not share Your Personal Information with another user or any third party of the Platform and vice versa without Your express consent.
Notwithstanding anything contained in this Privacy Policy or elsewhere, We shall not be held responsible for:
Further, please note that the Platform stores Your data in a secure cloud server.
